Our process begins with a detailed discovery call, allowing us to gain profound insights into your business needs. Armed with this information, we tailor-make content that adeptly addresses your specific challenges and goals.

The production timeline hinges on factors like budget, planning, logistics, and revisions. Rest assured; we always confirm a target deadline from the outset to ensure timely delivery aligned with your expectations.

The pricing of our services is entirely dependent on your unique needs. We take pride in working seamlessly with a variety of budgets to provide flexible and personalised solutions.

Pricing is exclusively based on the agreed package, thoroughly discussed in our strategy call. Any potential additional costs related to production elements like actors, props, or venues will be transparently communicated and agreed upon during our strategy meeting.

We employ cutting-edge equipment and tools for content creation, including mirrorless and cinema cameras, advanced lighting setups, professional-grade microphones, and industry-standard video and photo editing software such as Final Cut Pro X, Adobe Premiere Pro, Adobe Photoshop, and Lightroom..

Our dynamic team at Riley Serola Media, under expert leadership, manages video production. Depending on project scope, we may engage with a network of talented professionals to ensure each project receives dedicated attention.

While our team's collective expertise spans various creative disciplines, including video production, we're committed to expanding our capabilities. Our passion for visual storytelling, complemented by a growing network of industry professionals, positions us to create compelling content for the hospitality sector.

In cases where staff or customers play a prominent role, we typically have model release forms signed as a formality. This is a standard practice to ensure legal compliance and prevent any potential issues.

Most of our packages include either one or two revisions. Any additional revisions requested will be considered outside of the scope and may incur additional costs.

Absolutely. We include dedicated sessions in our production process where clients can review rough drafts and provide valuable feedback during the editing process.

The final videos are typically delivered in MOV format. However, we are flexible and can accommodate any specific format requests you may have.

We provide a service that includes distributing content on social media platforms. Unfortunately, this does not extend to business websites.

While we provide a library of exceptional content for marketing purposes, we don't directly promote content as we are not a marketing platform. We empower you with the tools to boost brand awareness and sales, leaving the marketing initiatives in your capable hands.

If the failure to deliver content on time is within our control, a full refund will be offered. Details outlining what is considered "outside of our control" are comprehensively detailed in the agreement.

Our commitment is to keep our clients satisfied by delivering great content within the agreed time. If the failure to deliver on time is within our control, you qualify for a full refund. Your satisfaction is our priority.