Privacy policy.
Privacy Notice for Riley Serola Ltd (Trading as Riley Serola Media)
Last Updated 26/02/24
Welcome to Riley Serola Ltd, trading as Riley Serola Media. This privacy notice outlines how we collect, use, and protect your personal data. Please read this notice carefully to understand our practices regarding your data.
1. Identity and Contact Information:
Registered Address: 82a James Carter Road, Mildenhall, Suffolk, United Kingdom, IP28 7DE
Business Email: info@rileyserolamedia.com
2. Purposes of Data Processing:
We may collect, process, and use your personal data for the following reasons:
To contact you in relation to informative communications related to our products and services to include but not limited to consultations, purchase orders and payments.
To create and manage your account.
To fulfil our obligations under the performance of a contract involving you procuring one of our products and/or services or any over contract with us through service.
To manage any specific requests made by you.
To deliver newsletters, special promotions and general information about our products, services, and events similar to those you have already purchased or enquired about unless you have explicitly opted out of receiving such information.
To request feedback on our service provision including but not limited to testimonials.
We may use your information for the conduct of business transfers. This can include using your information to evaluate or conduct a merger divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred. We may also share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
3. Legal Basis for Processing:
Personal data is processed based on the following legal grounds:
a.) Your explicit consent for one or more specific purposes.
b.) Data is necessary for the performance of an agreement with you.
c.) Requirement for compliance with a legal obligation the company is subject to.
d.) To protect your vital interests.
e.) Processing of data is carried out in the public interest or in exercise of an official authority vested in the company.
f.) Other legitimate interests.
4. Disclosure of Information
Information may be collected and disclosed in certain situations granted due to the following:
a.) Under certain circumstances we may be required by law to disclose certain information in order to respond to legal processes, to comply with a legal obligation, to protect and defend the rights or property of the company and safety of others, to investigate or remedy potential violations of our policies or services and to protect the company against legal liability.
5. Types of Data Collected:
We collect personal data, including names, email addresses, and other relevant information for the services provided.
Usage Data is automatically collected through our servers when accessing our site. This can include your devices IP address, browser type and version number, the pages you visit on our site, time spent on those pages, pages you’ve visited directly before or after visiting our site and other diagnostic data.
Financial data such as credit or debit cards and bank details may be stored for the facilitation of settling payments in relation to our products and service offerings to you.
6. Recipients of Data:
Your information, including personal data is processed at the Company’s chief operating premises and accessed by our employees and contractors.
We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
Personal data may also be shared or transferred with our business partners to offer you certain products, services, or promotions. Business partners include outsourced hire or other companies used to fulfil our contract obligations with you.
7. Data Transfers:
In some instances, access to such information may be required and conducted outside of the principal place of operations. Meaning information may be shared and transferred to, from and maintained on computer devices located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
8. Data Retention Periods:
The retention period for personal data is determined by the necessity of processing and legal requirements. We typically retain data for as long as is reasonably expected after the completion of the project or the termination of our services. We regularly review and delete unnecessary data.
9. Data Subject Rights:
Individuals have the right to:
Access their personal data.
Rectify inaccuracies in their data.
Withdraw consent.
Request erasure of their data, where applicable.
10. Security Measures:
We implement various security measures to protect personal data, including encryption, secure data storage, and restricted access. Regular security audits are conducted to ensure ongoing protection. However, it is worth noting that no measure of security is perfect and as such despite our efforts we cannot guarantee against unauthorised access to your data.
11. Complaints:
If you have concerns or wish to lodge a complaint, please contact us at info@rileyserolamedia.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
12. Changes to the Privacy Notice:
This privacy notice will be updated as necessary on this website. Any significant changes will be communicated to individuals directly via email.